CONNECTED SERVICE OPERATIONS

CONNECT QUALIFIED SERVICE PROVIDERS WITH THE HEALTH SYSTEMS THEY SUPPORT

HALYX IQ™ gives repair providers, OEM service organizations and equipment suppliers a controlled way to receive work, respond to continuity needs, update service activity and demonstrate operational performance.

Participation does not purchase recommendation priority. Hospital requirements, qualification, contract position and documented performance govern sourcing decisions.

Hospital sterile-processing leader and medical-equipment service provider coordinating the documented return of repaired surgical equipment.

CONNECTED SERVICE OPERATIONS

CONNECT QUALIFIED SERVICE PROVIDERS WITH THE HEALTH SYSTEMS THEY SUPPORT

HALYX IQ™ gives repair providers, OEM service organizations and equipment suppliers a controlled way to receive work, respond to continuity needs, update service activity and demonstrate operational performance.

Participation does not purchase recommendation priority. Hospital requirements, qualification, contract position and documented performance govern sourcing decisions.

Hospital sterile-processing leader and medical-equipment service provider coordinating the documented return of repaired surgical equipment.

CONNECTED SERVICE OPERATIONS

CONNECT QUALIFIED SERVICE PROVIDERS WITH THE HEALTH SYSTEMS THEY SUPPORT

HALYX IQ™ gives repair providers, OEM service organizations and equipment suppliers a controlled way to receive work, respond to continuity needs, update service activity and demonstrate operational performance.

Participation does not purchase recommendation priority. Hospital requirements, qualification, contract position and documented performance govern sourcing decisions.

Hospital sterile-processing leader and medical-equipment service provider coordinating the documented return of repaired surgical equipment.

A CONTROLLED SERVICE NETWORK

HOW THE NETWORK WORKS

HOW THE NETWORK WORKS

Qualified participation is organized around health-system requirements, authorized review and documented service performance. HALYX IQ™ connects the work without transferring decision authority away from the hospital.

01 · ESTABLISH QUALIFICATION

Document service categories, technical capabilities, geographic coverage, quality controls, insurance, certifications and hospital eligibility.

02 · RECEIVE ELIGIBLE WORK

Receive service opportunities that align with recorded capability, contract position and health-system requirements.

03 · COORDINATE EXECUTION

Respond to work orders, quotes, approvals, loaner needs, shipping events and repair-status requests through a shared operational record.

04 · DOCUMENT PERFORMANCE

Preserve turnaround, communication, warranty, service outcome and continuity records for authorized health-system review.

Qualification and contract position are separate. A provider may be technically qualified without being immediately eligible for hospital routing.

QUALIFIED CAPABILITY

SHOW HEALTH SYSTEMS WHAT YOUR ORGANIZATION CAN ACTUALLY SUPPORT

SHOW HEALTH SYSTEMS WHAT YOUR ORGANIZATION CAN ACTUALLY SUPPORT

HALYX IQ™ organizes provider qualification around documented service capability—not marketing claims alone. Participating organizations can maintain controlled records of the equipment categories, service areas and continuity resources they support.

Equipment categories and service capabilities · Manufacturer and model coverage where applicable · Geographic service and shipping coverage · Quality systems, certifications and insurance · Repair warranty and turnaround commitments · Loaner, rental or exchange capabilities · Hospital and contract eligibility

HALYX does not represent a provider as qualified until required information has been reviewed through the applicable governance process.

Medical-device service technician inspecting reusable surgical equipment in a professional repair facility.
Medical-equipment fulfillment specialist verifying a loaner surgical device before shipment.

CONTINUITY COORDINATION

RESPOND WHEN THE HOSPITAL CANNOT WAIT FOR THE REPAIR

RESPOND WHEN THE HOSPITAL CANNOT WAIT FOR THE REPAIR

When equipment availability could affect care delivery, participating providers can respond to documented continuity requests and keep the hospital informed from authorization through delivery and return.

Confirm loaner availability · Record required authorization or no-charge PO · Provide expected shipment and delivery dates · Add carrier and tracking information · Confirm delivery and return requirements · Respond when a loaner is unavailable

When the assigned repair provider cannot supply continuity equipment, HALYX IQ can support an authorized search of other qualified sources.

EQUIPMENT & CONTINUITY NETWORK

SUPPORT ANOTHER PATH WHEN REPAIR ALONE CANNOT PROTECT CONTINUITY

SUPPORT ANOTHER PATH WHEN REPAIR ALONE CANNOT PROTECT CONTINUITY

Qualified vendors, OEMs and equipment suppliers may participate in authorized loaner, rental, exchange, replacement and equipment-availability pathways through HALYX IQ™.

Loaner · Rental · Exchange · Replacement · Purchase

Availability, condition, eligibility, pricing and commercial terms must be confirmed by the participating source and approved through the applicable hospital process.

HALYX IQ equipment marketplace and continuity network product view